Qualfon

The City of Harlingen and the Harlingen Economic Development Corporation are proud to welcome Qualfon, a leading global business process outsourcing (BPO) and call center service provider from Monterrey, NL, Mexico, to Harlingen. Qualfon is expected to hire 200 workers during the first year of operation, with at least 400 employees before the end of their third year. The 600-seat contact center will occupy a two-story building located just off N. Ed Carey Drive and will employ up to 1,000 people when at capacity. Qualfon expects to offer a variety of job opportunities in the areas of customer care, tech support, sales, customer retention programs, as well as back-office services. “Harlingen is the ideal location for our newest world-class facility because of its economic strengths, its 335,000 residents in the immediate area, and its high-caliber workforce,” said Mike Marrow, Qualfon CEO. “The Harlingen area offers a large student population (more than 30,000 students) and a high percentage of bilinguals, enabling Qualfon to provide services in Spanish as well as English.”